Case Manager News

Hello Everyone!


Though I am usually just here on Tuesdays and Wednesdays, I have made arrangements to be here on Friday, December 2 for the Chili Supper. Grab a hat and mittens and join me!


Dana Jensen
Case Management

Student Intern


Some of you have asked what a Case Management student intern does from day to day. I am finishing up my first few months at the Senior Center and I am excited to share that I have been able to take part in a lot of things. While working with Julie and Drake, I have attended several home visits, assisted members in finding needed resources, filling out important paperwork and have registered members for our home-delivered meals and RSVP rides.


On Tuesdays I have been working in the kitchen and have helped pack and deliver over 300 meals! I have also learned how to use SchedulesPlus, which is the computer software for the Senior Center.


I work on Tuesdays and Wednesdays from 8 AM to 4 PM and look forward to meeting you!



Student Intern


Hello! My name is Dana Jensen and I am excited to join the Verona Senior Center team as a Case Management Student Intern. I am a graduate student at UW-Madison Masters in Social Work program and have worked in various capacities in the long term care field over my professional career, from caregiving for adults with developmental disabilities to providing case management to disabled adults and supervising staff. I am a lifelong learner and enjoy reading, writing, camping, hiking and gardening. I will be interning at the Senior Center every Tuesday and Wednesday, through April 2023 and am looking forward to meeting all of you throughout the year.

February 2021 Case Manager News


Case Management 101

Thursday,  February 25 – 1:00 PM


The City of Verona Senior Center offers FREE and confidential case management services to anyone 55 and older who reside in the City of Verona. Case Managers can provide resources & referrals for housing, medical and financial assistance and more. Our team can help navigate through confusing insurance or Medicare programs and we offer resources and support to caregivers, veterans and more.


To learn more, join the VSC Case Management team for Case Management 101 on Zoom. Please call the Senior Center at 845-7471 to sign up.


Don’t forget to like us on Facebook!



Need More Resources?

For more resources, please visit our website or call a case manager. Our website, has a resource section with links and information for subjects such as diabetes, Crohn’s, dementia, fall prevention, low-vision, caregiver resources, veterans, food pantry, social security, substance use and processing grief.




March 2020 Case Manager News


Verona Senior Center Loan Closet

New in 2020:  Need an Assistive Device or Equipment?


Please call 48 hours in advance (when possible) when you are need of an assistive device or equipment so that staff can check inventory and have it ready for you when you come in.

Call 608-845-7471
Thank you!



June 2019  Case Manager News


Senior Housing 101 – (Facilities)


Assisted Living (ALF)  Offers supportive services such as meals, limited assistance with bathing, dressing, toileting and recreational activities.  Assisted living facilities are not intended for seniors who need more advanced 24/7 care. ALF’s are usually paid for privately or via long term care insurance. Some may accept funding from sources such as Care WI & Family Care.  Medicare will not pay for ALF.


Skilled Nursing Facility/Nursing Home (SNF)  Provides total assistance with cares & the level of nursing care is greater.  A SNF is the type of facility one would go for rehabilitation after an injury or surgery as it offers physical, occupational & speech therapy.  Medicare only covers payment if the person has a qualifying hospital stay.  SNF’s also accept private pay & most accept Medicaid.  (


Memory Care   Specific to those with cognitive impairment, often a secure unit within another  facility (SNF or ALF).  Payment coverage usually same as SNF.


 ~ Wal-Mart in Washington D.C has a lower acceptance rate than Harvard.


~ There’s a basketball court on top of the U.S. Supreme Court Building dubbed the “Highest Court in the Land.” 




Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has. ~ Margaret Mead 



posted 1/20/2019

March 2019  – Case Manager News 


Julie’s Fabulous March Tips


How Do You Get This Newsletter?

Our newsletter is available at several locations in Verona and is also available online. Would you like it emailed to you or a loved one? Just let us know. We also have weekly emails regarding what is going on at Center! (Web note: you can also view the newsletter by clicking here, then clicking on the month that you want. )


Do you have File of Life on your Fridge?

File of Life is a small plastic envelope that hangs on your fridge and contains important info about you in case of emergency. Need one? Call me!


Do you need a walker?

We have a loan closet and have numerous items to loan out including but not limited to walkers, wheelchairs, canes, raised toilet seats, commodes, shower chairs, and more.
We also have Depends and other disposable undergarments available!


Do you need a case manager?

Becky and I are available to assist you in finding resources, answering questions and more!



Hi Ya’ll,

I am seeing more familiar faces down here at Center and I am glad many of you are taking advantage of all of the things we have going on. Games, education, music, meals, movies, exercise… There’s something for everyone!



It’s March. Ready to Spring Ahead!


Those receiving FoodShare benefits know that due to the recent government shutdown, February’s FoodShare benefits were disbursed on 1/20. The Wisconsin Department of Health and Human Services announced that all members will see their March FoodShare benefit on their QUEST card on March 1. The adjustment is to minimize the length of time between the February and March issue date.


Verona’s food pantry is located within the Badger Prairie Needs Network and is a fantastic resource. Everyone is welcome, regardless of income. Like last year, we will be touring the food pantry, only this time we are able to see renovations recently completed at the pantry and Badger Prairie Needs Network. Tour date to be announced soon. If you need a ride to the food pantry, give the Senior Center a call to schedule a ride on the van.


A man says, “Doc, help me. I’m addicted to Twitter!!” and the doctor replies, “Sorry, I don’t follow you.”
~ The temptation to quit will be greatest just before your about to succeed





posted 1/20/2019

February  2019  – Case Manager News 


Trouble getting your TED hose on?


Try these tips!

  1. Put a small plastic grocery bag or newspaper bag on the foot to just above ankle.
  2. Place the TED hose over the bag and slide over foot and ankle.
  3. Reach through top of TED hose and push the bag down as far as possible.
  4. Through the opening at the toe, remove the grocery bag off the foot. Note: You may need to fold or roll the hose up the foot to get bag out.
  5. Once bag is removed, pull TED hose up the leg to just under the knee
  6. Reposition the toe opening over the end of the toes for comfort



Hi Ya’ll,

It’s been four months since I joined this amazing team! I am so grateful for all of the new people I have met here at VSC.              ~Julie



Julie & I do a monthly outreach at Sugar Creek, Prairie Oaks II, Evia, Schettler Terrace, Park Verona, Noel Manor & the Verona Library.


We talk about what’s happening at the Senior Center, discuss topics such as insurance, scam prevention or listen/advocate any concerns you may have. Former alderperson, Brad Stiner attends outreach with us 3-4 times a year at each building providing updates as to what’s happening in our community. If you haven’t yet, please join us.


Please note that there have been some changes to the outreach schedule. Info can be found on page 16. Brad’s name will appear in red if he will be at your building that month.


Case Management also provides home & office visits. Walk-ins are welcome, however, calling ahead is recommended to ensure that we are in and have enough time to address your needs properly.


Remember when teachers used to say, “You won’t have a calculator everywhere you go.” Well, we showed them!  


~ Becky


posted 12/20/18

January 2019  – Case Manager News 


Sadness & Depression
Sadness and depression are more common during the colder months for a few logical reasons. We see less sunlight therefore our vitamin D and serotonin levels are sometimes low. On top of that, because of the cold weather we often don’t go outside as much.


6 Ways to Prevent Depression:


  1. Maintain a consistent sleep schedule and limit naps.
  2. Keep physically active. This could be walking (inside in the winter) or coming to the Senior Center to bike or take a class.
  3. Take up a hobby. Playing cards, puzzles, knitting, dance…find what you love to do!
  4. Be social. Visit with friends and family often. Call a friend. Plan a get together with neighbors. Go to the library. Come visit the Senior Center.
  5. Eat Healthy. There are many benefits to eating healthy but who knew it could affect our moods?
  6. If you do feel sad or depressed, don’t dismiss your feelings. Talk to your family, your doctor, or your case manager. There may be an easy solution just a phone call away.



Working here at the Senior Center has been so rewarding and I am glad I have been able to meet so many you! I hope you enjoyed the holidays and are staying warm. See you soon!




We are so thankful to the Friends of the Verona Senior Center Board of Directors & all of our wonderful donors who support Case Management’s Helping Hands & Caregivers funds. Helping Hands provides assistance for seniors with an eligible emergency need. Our Caregivers fund helps to support a caregiver need, such as respite. Please call myself or Julie to inquire about either of these services. If donating to either fund, you may specify how you’d like your gift used.


And now a few laughs from Cindy S. & Linda K, two of our awesome volunteers-


  • I was asked to name the presidents; I thought they already had names.
  • I used to think I was indecisive, but not I’m not too sure.
  • Thank goodness I don’t have to hunt for my food—I don’t even know where tacos live.


People who repeatedly attack your confidence and self-esteem are quite aware of your potential, even if you are not –
Wayne Gerard Trotman




posted 11/12/18

December  – Case Manager News 

What is Case Management?

Having a Case Manager through the Senior Center can be very beneficial if you have a question or need assistance with any of the following :

  • Insurance & drug coverage
  • Help around the house
  • Home delivered meals
  • Caregiving resources or respite
  • Rides to get places

Have a question or need that is not on this list? Just ask!

Julie and Grace learning to use Rendever.


Julie Larson and volunteer, Grace Jones, learning to use Rendever, our virtual reality experience.


I’ve been at the Senior Center for a month now and feel very welcome here. Thank you for your patience as I learn names and the routine. If we haven’t met I hope that we do soon.



Case Management Library

Did you know that case management has it’s own library with books on topics relating to health & wellbeing, like caregiving, coping with loss , dementia etc.. If you’d like to see a list of books for checkout, let Julie or I know. You can also find the list on the Verona Senior Center Case Management & Outreach Facebook page. We have limited resources to acquire books, so please return when done. We also accept donated books!


Pictured right; “Say it isn’t so” by John Scharer & “My Two Elaines” by former Governor Martin Schreiber , on caring for a spouse with Alzheimer’s. Both available for check out.


Things that make you go hmmmm…..
– When does it stop being partly cloudy and start being partly sunny
– Why does a round pizza come in a square box?
– In the song Yankee Doodle, is he calling the horse or the feather “macaroni”?

I bet you just sang that…




posted 10/19/18

November – Case Manager News 

Do you have your “File of Life” on your fridge?

File of Life is a small plastic envelope that hangs on your fridge and contains important information about you in case you ever need emergency medical  assistance. Local EMS look for these cards! File of Life includes information such as your name, birthdate and medications you take. If you need one give us a call and we will get one for you!


Julie Larson

New Case Manager:

Hello! My name is Julie Larson and I joined the Verona Senior Center Staff in late September as a Case Manager. I have been in case management and human services for my entire career serving almost every population in the community as well as in a healthcare setting. I have worked with people of all ages, including seniors and I am excited for the opportunity to focus my career on older adults here at the Verona Senior Center. In my personal time, I enjoy being outside, reading and live music. I have three children who are active in the community, school and sports and keep me busy. Please feel free to stop by my office, which is next to Becky’s.





Check out the “Verona Senior Center Case Management & Outreach” page on Facebook! Feel free to “like” this page and see our weekly updates.

Becky & Julie
Your Case Management Team


2018 Car Check… Volunteers

Car Check/Car Fit

Car Check / Car Fit is held at Hometown Auto annually and gives seniors a car inspection and fluid check. Additionally, Madison College OT students are present to make sure your car fits you correctly. BIG THANKS to our sponsors, Hometown Auto, RSVP, Verona Police, and Verona Senior Center. Thanks also to Kwik Trip for providing hot coffee and donuts!




Mark your calendar for next year!


posted 9/20/18

October  – Case Manager News 

Hello & happy Fall! As you may know we have a loan closet & if in stock we have shower chairs, wheel chairs, etc. However, there are tons of products to help make life simpler. I picked out only a few to show you. These products are from Amazon, but many products can be purchased at a local medical equipment store.

Assist grab handles are handy to give you a bit more support when getting out of the car. Price starts around $12 and are portable.






This foam chair cushion helps relieve pain from pressure, has a washable cover and gives you more height to be up from your chair. This one is $23.99 on Amazon.






Hard to find your way around the bathroom at night? This LED toilet bowl night light has a motion sensor that turns the light on when you enter the room, and turns off when you leave, and even comes in 16 colors. Average price on Amazon is between $8 and $15.






We rarely have these lightweight transport chairs in our loan closet. They fold, store easy and are great for using at places like the farmers market or a Packer Game. These are not meant to be used as a daily wheelchair. Prices vary and are often found at medical supply or drug stores. Prices vary usually between $75-150.







Brilliant! A smart pill bottle which provides reminders and tracks doses. An app on your smart phone notifies caregivers when a person is on track or if doses are missed. Tracks via Bluetooth & uses a rechargeable battery with a provided USB charger. WIFI not needed. This product is the smart pill bottle by Medikyu, I discovered on Amazon and is $38.99. There are many variety of options like this.

A little advice ~
~ If it looks stupid, but it works, it aint stupid
~ When in doubt, mumble
~ The things that come to those who wait, might be the things left by those who got there first.

~ Becky



posted 8/21/18

September  – Case Manager News 

(singing) September morn, we danced until the night became a brand-new day…. don’t you just love Neil Diamond? Maybe that’s just me, still this song just reminds me that this month my oldest son will be a senior, graduating early in January, and my youngest son will be a junior, so if you see me around the center giddy one minute and crying the next, you’ll know why.


Former Governor of Wisconsin Marty Schreiber

Former Governor of Wisconsin Marty Schreiber watched his beloved wife, Elaine, gradually transform from the woman who had gracefully entertained in the Executive Residence to one who sometimes no longer recognizes him as her husband. In My Two Elaines: Learning, Coping, and Surviving as an Alzheimer’s Caregiver, Marty candidly counsels those taking on this caregiving role. More than an account of Marty’s struggles in caring for his wife, My Two Elaines also offers sage advice that respects the one with Alzheimer’s while maintaining the caregiver’s health. With patience, adaptability, and even a sense of humor, Marty shows how love continues for his Second Elaine.

  • Join us in welcoming Governor Schreiber,
  • here at the Senior Center on
  • Wednesday, October 24th at 12:30

as he discusses his caregiving journey and his book dedicated to his wife. Books available to purchase that day. Sign up is not required, however come early as we expect this presentation to be well attended.


Verona Quilts of Valor

The Verona Quilts of Valor group has been working hard to create one of a kind quilts. If you’re a Veteran and do not have a Quilt, let me know as soon as you can. I will provide you with a short form which must be completed by mid-October. Quilts will be presented at our Veterans event in November. Thank you all for your service.


Highground Memorial Park

The Veterans Group is going to the Highground Memorial Park in Neillsville WI. The Highground honors all Veterans who’ve served in times of conflict, and in times of peace. Veterans and a guest are invited to join us as we visit the Highground on Friday, September 7th.

  • Friday September 7th,
  • We will be go by bus,
  • meeting at the senior center at 7:45am
  • with the bus leaving at 8:00
  • There is no cost for the bus and entrance into the Memorial is on a donation basis
  • We will stop for lunch, which will be the only cost to you.
  • I expect we will head for home around 3:00,
  • returning to the senior center around 6:00.
  • There are limited seats available, 
  • RSVP for yourself and your guest by August 31st.
  • If there are extra seats available after Vet’s sign up, we will open them at that time.

We will meeting at the senior center at 9/7/2018 at 7:45am, with the bus leaving at 8:00. There is no cost for the bus and entrance into the Memorial is on a donation basis. We will stop for lunch, which will be the only cost to you. I expect we will head for home around 3:00, returning to the senior center around 6:00. There are limited seats available, so if you would like to go on this trip, RSVP for yourself and your guest by August 31st. If there are extra seats available after Vet’s sign up, we will open them at that time.



Working here has been so rewarding. For staff it’s difficult getting to know each of you without becoming like a family. As time goes by, just like how my kids are getting ready to branch out on their own, us staff watch folks here come and go, and honestly it’s not easy. Many of you have dedicated your time and passion, which began years before any of us were here, molding the center into what it is today. This morning I was at a funeral, with many of you. The Pastor said something that really stuck with me. He said “When someone becomes a memory, that memory becomes a treasure “ and I couldn’t agree more. I’m so thankful for all of the friends, memories and treasures that have built and continue on building who we are. Gratitude makes sense of our past, brings peace for today and creates a vision for tomorrow ~ Melody Beattie



August – Case Manager News 

Posted 7/17/18

A big thanks to our case manager Kim for her compassion and dedication to those we serve. She’ll be missed, but I know she will do great in her new position. Thank You Kim!

In the event of a power outage or another emergency, and if you rely on oxygen or have a medical condition that limits you to safely exit your home independently, call me and I will relay this information to the Dane County Communication Center (911). They will add this information to your address so first responders are aware.

Make sure that the physician or specialist you are going to is a preferred provider in your insurance network. Recently, I have run into a few clients that have been seeing doctors that they thought were in network, and they weren’t, which caused them unnecessary out of pocket costs. Unless you have Medicaid or a managed care plan such as Care Wisconsin, double check that your doctors are in your preferred insurance network. Call me if you’d like me to review it with you.

???? Remember that time 5 years ago when you were really upset? Does it really matter now? What would you do differently if you knew nobody would judge you? Are you more worried about doing things right, or doing the right thing? If you could give your younger self advice, what would it be? If life is short, then why do we do so many things we don’t like and like so many things we don’t do?

“We make our world significant by the courage of our questions and by the depth of our answers.” – Carl Sagan

~ Becky


It was a very difficult decision but I have accepted a job with the Department of Corrections and my last day at the Senior Center will be July 13.

The Verona Senior Center is truly a special place, which I recognized when I was an intern here in 2015-2016. It is the reason that I continued to be connected to the organization as a volunteer for the evening caregiver’s support group and offering free therapy services during my last year of graduate school.

I accepted the Case Manager position in March. I have enjoyed helping and connecting with the wonderful seniors and volunteers at the Center and representatives in the local community.
The staff, Board, and seniors here are committed and dedicated to making the Center a wonderful place with great programs, activities, and services. The Center helps all of you remain physically and mentally active and connected, allowing you to age with dignity, support, and health.

I will miss you and wish you all the best (and don’t be surprised if you see me around again as a volunteer or just visiting friends).

Kim Crowell


Kim, Thank you and best wishes on all your future endeavors! Mary Hanson


July – Case Manager News

Posted 6/20/18

Looking for Volunteers for new Friendly Call Program

  • Want to help an isolated or lonely senior to feel less alone?
  • Interested in making a difference in a senior’s quality of life?
  • Interested in making connections with senior community members over the phone?
  • Then contact us to volunteer for the Friendly Caller Program!

Feelings of loneliness and isolation can negatively affect both physical and mental health. People who are lonely are more likely to engage in unhealthy behaviors and are at higher risk for high blood pressure, cognitive decline and dementia, and depression. Isolation increases the risk of mortality and for falls, makes seniors more vulnerable to elder abuse, and is linked to long-term illness with a higher need for long-term care.

After you receive training, you will place a 15-20 minute phone call each week to your assigned seniors to engage in friendly conversation; you will be a bridge to the community and the Senior Center. We anticipate starting the program in July/August. Contact Kim Crowell or Becky Losby for more information and to volunteer.



They say “you’re never too old to learn” and technical schools and universities all over the United States have taken that to heart. Many are offering those 60 and over free tuition to “audit” a class. The University of Wisconsin was highlighted on AARP’s website discussing their over 60 audit program which is available at all the UW’s 26 campuses. As an auditor, you attend the class, but unlike those crazy collage kids YOU don’t have to pay. Yup, free. Because it’s an audit course you won’t receive a grade or credit, but you’ll be keeping your brain active while learning new things such as music, history, religious studies and more. For more information about auditing and other educational opportunities for seniors at the University of Wisconsin call – 608-262-5823.

Famous last words ….

  • Humphrey Bogart “I should never have switched from scotch to martinis”
  • Joe DiMaggio “I finally get to see Marilyn”
  • Bob Marley “Money can’t buy life”
  • Nostradamus “You will not find me alive at sunrise”
  • Thomas Edison “It is very beautiful out there”
  • Bob Hope “Surprise me” 

“So we raise her up every morning and we take her down every night, we don’t let her touch the ground, and we fold her up right. On second thought I do like to brag, cause I’m might proud of that ragged old flag” Johnny Cash

~ Becky


June – Case Manager News

(Posted 5/24/2018)

The Verona Caregiver support group is a fantastic group of people that support each other in all stages of caregiving and meets on the 1st and 3rd Tuesday of the month at 10:00. Club 108 is available as respite for your loved one while you attend if needed. Also, if you know a caregiver and have some time to spare, ask them if they need a break. Provide an afternoon of respite. Wash the windows. Anything you can do to help the caregiver will be appreciated more than you’ll know. Many caregivers won’t ask for the help, so by reaching out to them would be so, so helpful.

NEW MEDICARE CARDS ARE COMING! The new card will no longer have your social security number on it. Here are some facts about the new Medicare cards – They will be mailed to you at no cost between April 2018-April 2019. If someone calls and tells you there is a cost to get your card, this is a scam. Nobody will call you from Medicare or Social Security asking for your banking information or your social security number. According to, residents in Wisconsin should receive your new card sometime after June of this year. When your new card arrives, destroy your old card.

Kim and I will be sending out case management updates by email; changes to Medicare, scam alerts and more. If you’d like to receive case management emails, please call or email either Kim or I at or

What do you call a pony with a cough? A little horse. What do you call a guy with a rubber toe? Roberto. Why wouldn’t the shrimp share his treasure? Because he was a little shellfish.

Summer breeze, makes me feel fine, blowing through the jasmine in my mind ~ Seals and Crofts



Assistance Paying Your Medicare Premiums and Costs

 If you meet the eligibility criteria, the Qualified Medicare Beneficiary or Medicare Premium Assistance program in Wisconsin may pay your required premiums, coinsurance, and deductibles for both Part A (hospital-related costs) and B (physician-related costs), depending on the program.

The key requirements include that you are eligible for Medicare Part A and the amount of your total assets and your monthly income do not exceed a certain amount. Your assets cannot exceed $7,390 if you are single and $11,090 if you are a couple. The income limits vary based on the assistance program and could be about $1,000 to $1,200 per month if you are single and about $1,300 to $1,600 for a couple.

Our Case Managers, Becky Losby and Kim Crowell, can help you call for benefit eligibility information or to apply through the Capital Consortium, an agency that administers and enrolls Wisconsin residents for these types of programs. Contact us to schedule a time to come to the Senior Center or for us to go to your home.



May is Mental Health Month

 Posted 4/23/2018

Did you know:

  • There is a strong relationship between having mental health problems and having gastrointestinal symptoms like heartburn, indigestion, acid reflux, bloating, pain, constipation, and diarrhea.
  • Those with the diet highest in junk and processed foods are 80% more likely to have depression.
  • Just one hour of exercise a week is related to lower levels of mood, anxiety, and substance use disorders.
  • When a person consistently struggles to get enough or good quality sleep, they have a higher risk for health problems like high blood pressure, heart disease, diabetes, depression, and obesity.
  • Chronic stress has been linked to reduced ability to fight off viruses and increased risk for heart disease, headaches, intestinal problems, sexual dysfunction, diabetes, and even cancer.

Mental health is essential to everyone’s overall health and well-being, and mental illnesses are common and treatable. So much of what we do physically impacts us mentally. Paying attention to both your physical and mental health can help you recover from illness or injury and achieve ongoing wellness.

May is Mental Health Month and this year, the national focus is on raising awareness about the connection between physical health and mental health, through the theme Fitness #4 Mind4Body. The campaign is meant to educate and inform individuals about the five components of a healthy lifestyle, including eating healthy foods, gut health, managing stress, exercising, and getting enough sleep. A healthy lifestyle can help us to recover from or prevent the onset or worsening of mental health conditions like depression and anxiety, as well as heart disease, diabetes, obesity and other chronic health problems. Mental illnesses are real, and recovery is always the goal. Living a healthy lifestyle may not be easy, but by looking at your overall health every day – both physically and mentally – you can go a long way. For more information, visit

– Kim